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FAQs

Orders and Payments

What payment methods are available?

In our Online Shop we accept the following payment methods: Visa, Maestro, Mastercard, American Express, all debit cards, PayPal, Apple Pay, Google Pay and Klarna (payment in installments without pay slip)

Can I pay in installments?

Yes, certainly. Add the items to your cart and at checkout choose Klarna by entering your debit or credit card details, even postpay . You will pay in 3 interest-free installments . The first payment will be made when the order is processed and the remaining 2 will be made every 30 days.

Can I pay with cash on delivery?

It is not possible to place an order with cash on delivery.

Where can I find the IBAN ?

The IBAN will be sent by automatic email at the conclusion of the order, after selecting Bank Transfer as the payment method. You will also find it in preview at the end of the order in the Payment Options section, by selecting "Bank Transfer".

What are the delivery times of an order?

LePubblicheRelazioni.it processes in Italy, from Monday to Friday. Orders are processed the day following the order date, or the first available working day. Orders placed from Friday to Sunday will be processed the following Monday. Delivery for shipments destined for Italy is expected within 1-2 working days. Delivery for shipments destined for the European Union is expected within 3-5 working days. Delivery for shipments to all countries outside the European Union is expected within 4-7 working days.

How can I check the status of my order?

By accessing the reserved area, in the Orders section, and clicking on each order, it is possible to view the assigned waybill number. It is necessary to enter this number directly on the BRT website to monitor the progress of the order.

Orders and shipments

How long does it take for an order to be processed?

Once the order has been received and only after receiving approval from the payment systems will the order processing begin, usually not exceeding 72 hours.

How will my order be shipped?

LePubblicheRelazioni.it ships worldwide via SDA (Poste Italiane) . In accordance with international trade laws in force, the goods shipped are accompanied by an official invoice stating the total value of the goods purchased in the same currency as the original purchase. Furthermore, the value of each single item purchased is indicated on the invoice.

What are the delivery times of an order?

Orders are processed the day following the order date, or the first available working day. . Delivery for shipments destined for Italy is expected within 1-3 working days . Delivery for shipments destined for the European Union is expected within 3-5 working days. Delivery for shipments to all countries outside the European Union is expected within 4-7 working days.

How can I track my order?

In the shipment confirmation email you will find the tracking code with the link to monitor the courier's progress.

Return/Exchange

Is it possible to make a return?

If, for whatever reason, you are not satisfied with your order, you can return it within 15 days of delivery.

How do I return/exchange

To make a return/exchange you must access your account in the orders section and select request return.

Does the Return/Exchange have a cost?

In case of exchange, the shipping costs are at our expense , while for the return they are at the customer's expense.

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